30 Day Free Returns:
Not sure if the EB footbeds will work for you? We get it. A new fan-dangle product needs a solid returns policy - so we have it! We encourage you to try the footbeds for 30 days in all your shoes. Yep, wear ‘em in and get to know ‘em. Any new feels take a few days for the body and brain to adjust, but after that we are sure you’ll never look back!
If after 30 days from receiving your footbeds you are not satisfied, then we will happily pay the return shipping and provide you with a full refund.
How it works:
Email us at returns@emilybraidwood.com with your order number or details of your purchase from one of our stockists. One of our support gurus will be back in touch with return address details and a $10 refund to be used for Registered Post. After we receive your package, we will refund your purchase within 5 business days. Simple!
Returns, Refunds & Privacy
The full legal stuff
Returns Policy (including warranty against defects).
AUSTRALIAN CONSUMER LAW & OTHER LAWS
All terms of this Returns Policy are to be read as being subject to law. Nothing in these Terms of Service is intended to modify, limit or exclude the Australian Consumer Law 2010 (Cth) and related legislation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer laws
In this Returns Policy, references to law include the Australian Consumer Law 2010 (Cth) and its state equivalents. Visit the Australian Competition and Consumer Commission website or local fair trading websites for more information.
When we accept returns
We accept returns of our products in the following situations.
First, if required by law, including consumer guarantees.
Second and in addition, if all of the following circumstances apply:
the product was purchased directly from us; and
the product was not sold at less than full retail price; and
the purchase was made within 30 days of the return; and
you provide proof of purchase.
If your return is a return that we otherwise accept, we will accept the return regardless of whether the product is in new or used condition, whether the product is defective or not, or whether the product is with or without its original packaging.
Remedies for returns
Under law, you may be entitled to a refund or other remedy.
Otherwise and in addition, if we accept a return under this policy, we offer your choice of refund or free exchange.
Clinical returns
Our 100% EB GUARANTEE applies to clinical and retail sales, however the product MUST be sold at RRP of $49.95 to be eligible for a company refund. The clinic must provide the full refund to the patient, then Emily Braidwood will refund the clinic the cost price. We require confirmation of the patient receipt, refund and wholesale purchase order before a refund will be provided.
Gifts
This section is subject to the rest of this policy.
Gift cards have a 12 month expiry date from the date of purchase and are non-refundable. If you hold a gift card that you wish to use though has expired, please email hello@emilybraidwood.com.
Where a return is to be exchanged and the product was marked as a gift when purchased and was shipped directly to you, you’ll receive a gift certificate in the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (and they will become aware or your return).
Process
To make a return to us for any reason, please follow the returns procedure below:
Email us returns@emilybraidwood.com. You will receive an email asking you to provide some feedback regarding your return. Your request will be reviewed. At the completion of the process you will receive a return email with the step by step process outlined. If you wish to exchange one item and obtain a refund for another, you will need to follow the process separately for each item you are returning.
If you paid shipping, we will refund your shipping cost.
Sending returns:
When returning items, please specify your order number on the outside of the package and enclose:
Your invoice plus the completed Return Form (included in your email)
The item(s) for return, including packaging if possible
Please return your items to PO BOX 5239, GREENWICH NSW 2065 AUSTRALIA
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will then refund or exchange in accordance with your choice, or perform any other remedy required by law. If we provide a refund, a credit will automatically be applied to your credit card or other original method of payment, within five days.
Without limiting your legal rights, if you are to receive a refund but haven’t received it yet, please first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at returns@emilybraidwood.com.
Shipping
To return your product, please mail your product to:
Emily Braidwood Pty Ltd
PO BOX 5239 GREENWICH NSW 2065 AUSTRALIA
Subject to law, you will be responsible for paying for your own shipping costs unless they are refunded or exchanged because the returned product is defective. In the event of an exchange where the product is not defective, we will pay for shipping costs to you of the replacement products if you complete the feedback form referred to above.
Depending on where you live, the time it may take for any exchanged product to reach you, may vary. We will keep you informed via email on the tracking of the package where possible.
If you are shipping an item with a value exceeding a material sum, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item where we have supplied the products to the shipping company to be shipped.
Details
The person giving this warranty is:
Emily Braidwood Pty Ltd
PO BOX 5239 GREENWICH NSW 2065 AUSTRALIA
Privacy Policy.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your express or inferred permission, we may send you emails about our store, new products and other updates.
We will not sell your information to third parties.
CONSENT
How do we get your consent to collect personal information?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@emilybraidwood.com or mailing us at: Emily Braidwood Pty Ltd PO BOX 5239 Greenwich 2065 NSW, Australia, or by using an unsubscribe mechanism on a communication that we send you.
DISCLOSURE
We may disclose your personal information if it is for the primary purpose for which we collected it or if you otherwise consent or if we are required by law to do so or, subject to law, if you violate our Terms of Service.
SQUARESPACE
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is collected and stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server in the United States of America behind a firewall. While we do not disclose your personal information to Squarespace, Squarespace may access the information by reason of having collected it in the first place and holding it thereafter.
Payment
If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Squarespace’s Terms of Service here or Privacy Statement here.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable steps in the circumstances to protect the information from misuse, interference and loss, and from unauthorised access, modification or disclosure..
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
ANALYTICS
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
CUSTOMER ACCOUNTS
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
EMAILS
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
FONTS
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or deviceYour IP address.
VISITOR DATA
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
FOR WEBSITE VISITORS
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and deviceWeb pages you visited prior to coming to this websiteYour IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@emilybraidwood.com or by mail at Emily Braidwood Pty Ltd
[Re: Privacy Compliance Officer]
[PO BOX 5239, Greenwich Sydney, NSW, 2065, Australia]
You can also contact the Australian Government Office of the Australian Information Commissioner at https://www.oaic.gov.au/about-us/.